CCU was established in 1970 as a family business to provide high quality and total satisfaction for a single cable TV customer in the Miami, Dade County area. Today, under second generation leadership, we strive to meet the needs of the largest telecommunication companies in the world.
Over the last thirty plus years our charter is to provide high quality construction services and customer satisfaction has never wavered. We have grown to a company of over 400 employees and two divisions, CCU in Florida and Southeast Utilities of Georgia.
Southeast Utilities is the client’s best choice for construction support in constructing, implementing and operating network facilities for connection to the world of communication, information, and entertainment. We have a organization of highly professional and qualified startup team members who coordinate all new account startups. A VP of Technical Operations oversees all operations of the technical certifications and fiber-optic design and construction as well as the emergency restoration team for SONET and ATM applications. This VPTO has 20 years experience at the MSO level leaving AT&T BIS as the regional Director of Engineering Chicago Region.
Improvement and excellence of service is a continuous process and must be maintained through monitoring. Each quarter, a total review is performed by the Regional Manager on all customer accounts to identify prospective or needed improvements in efficiency, quality, customer service and satisfaction or scope of service. Included in this review is a comprehensive look at the specifications, job route, overall performance, supervisors, and management. The goal of this process is to improve the value of the services we supply in the constant effort to achieve excellence.
Total Quality Management
This is the heart of every exceptional service program that leads to perpetual quality. Quality and service is of the utmost importance to Southeast Utilities and is the basic expectation of the customer. Southeast Utilities ensures high service and quality by focusing on the four basic elements of a TQM program: specification, training, inspection/measurement and management. Customer expectations and specification of responsibility are transcended into specific employee job routes and supported by special training. General and specific training is coordinated by Southeast Utilities training department and includes performance and safety issues. A comprehensive inspection plan involves all levels of site and corporate management track and measure performance. TQM results are issued formally to the customer and Southeast Utilities executive management.
This is the title of the aggregate of the programs and staffing put in place to monitor, control and protect the assets of the company and the customer. Key programs and positions involved in this effort are: safety and accident prevention, training and education, and human resources.
Safety and Accident Prevention
The safety of the customer’s and our employees is a prime concern of our management team at all times. This program focuses its primary attention on preventative safety. Utilizing the combined resources of our insurance carriers and suppliers, we investigate and followup accidents and near accidents to ensure there is no opportunity for reoccurrence. We partner with the customer to provide the safest workplace possible.
Training and Education
The objective of Southeast Utilities’ training program is to provide all employees with sufficient knowledge of safety, technical matters, procedures, equipment and security so they may perform their tasks safely and effectively. Each employee receives a combination of classroom training, one on one training and on the job training. It is the goal of the program to not only train the employees but to education them so they perform their assignments to the maximum of their potential and the expectations of the customer.