Southeast Utilities was spun off of CCU in 1989 as the two sons of the founder started to expand in the Florida and Georgia and South Carolina markets. They offer full service in CATV, Telephone and Power construction including underground trenching, plowing, missle and directional boring, aerial construction for CATV consisting of maintenance, new build, fiber, and 24 hour call out on master contracts, pre-wire and post wire on commercial and MDU buildings as well as sweepand certification of the cable facilities. Southeast Utilities presently has master contracts with AT&T, Comcast, Time Warner, Advanced, and First South. We currently have offices in Miami, Ft. Lauderdale, West Palm, Savannah, Augusta, Columbia, and Greenville. Outside of the United States, we are currently building facilities for the US Government in Japan and a cable provider in Jamaica.
Last year, CCU/Southeast Utilities completed over 1000 miles of retrofit. In addition, we also completed 300 miles of new build underground and aerial construction with 200 miles of fiberoptic construction (splicing and certification), power maintenance for Georgia Power, SCE&G, and FIA Power and Light.
CCU/Southeast Utilities is committed to excellence in service and has implemented strong management programs to guide, measure and track our progress towards success. These programs are very effective in producing safe practices, employee growth, statuary compliance and consistent quality. The programs are structured to provide feedback from the consumer as well as the Southeast representative on matters pertaining to service schedules, safety, cost control, quality and customer satisfaction. While all programs are critical to successful delivery of services, some of the most important programs are listed below:
Total Quality Management
This is the heart of every exceptional service program that leads to perpetual quality. Quality and service is of the utmost importance to Southeast Utilities and is the basic expectation of the customer. Southeast Utilities ensures high service and quality by focusing on the four basic elements of a TQM program: specification, training, inspection/measurement and management. Customer expectations and specification of responsibility are transcended into specific employee job routes and supported by special training. General and specific training is coordinated by Southeast Utilities training department and includes performance and safety issues. A comprehensive inspection plan involves all levels of site and corporate management track and measure performance. TQM results are issued formally to the customer and Southeast Utilities executive management.
This is the title of the aggregate of the programs and staffing put in place to monitor, control and protect the assets of the company and the customer. Key programs and positions involved in this effort are: safety and accident prevention, training and education, and human resources.
Safety and Accident Prevention
The safety of the customer’s and our employees is a prime concern of our management team at all times. This program focuses its primary attention on preventative safety. Utilizing the combined resources of our insurance carriers and suppliers, we investigate and followup accidents and near accidents to ensure there is no opportunity for reoccurrence. We partner with the customer to provide the safest workplace possible.
Training and Education
The objective of Southeast Utilities’ training program is to provide all employees with sufficient knowledge of safety, technical matters, procedures, equipment and security so they may perform their tasks safely and effectively. Each employee receives a combination of classroom training, one on one training and on the job training. It is the goal of the program to not only train the employees but to education them so they perform their assignments to the maximum of their potential and the expectations of the customer.